Congressman Sires Participates in Transportation Committee Hearing on U.S. Airline Customer Service

(Washington, D.C.) – Yesterday, Congressman Sires participated in a House Committee on Transportation and Infrastructure hearing that examined U.S. airline customer service policies in light of recent incidents on major U.S. air carriers.

After last month’s highly publicized incident on United Airlines in which a passenger was forcibly removed from the aircraft, the Committee called for a hearing to examine how major U.S. airlines handle customer service issues.  At the hearing, Rep. Sires questioned top executives from four major airlines and a consumer advocate on how pressing issues in the industry impact customers.  

“I am deeply concerned by recent trends in the U.S. airline industry with regards to customer service.  Passengers are losing trust in U.S. airlines as they encounter higher fares, unreliable scheduling, and unacceptable customer treatment.  In the past month alone, there have been numerous incidents that raise important questions about staff training and policies related to customer service at the major air carriers.  As the industry continues to evolve, it is essential that passenger rights are given a higher priority.”

“I am grateful to Chairman Shuster and Ranking Member DeFazio for holding this hearing and I will continue to work with my colleagues in order to ensure that U.S. airlines are actively reforming their customer service practices” stated Rep. Sires.