SUEZ water has announced its merger with Veolia has been completed. Alan Weland, the Vice President and General Manager of SUEZ Water New Jersey has sent the following letter to SUEZ customers detailing the merger and how it effects customers:
Who is Veolia?
With nearly 179,000 employees worldwide, the company designs and provides water, waste and energy management solutions which contribute to the sustainable development of communities and industries. Veolia operates 8,500 water and wastewater facilities around the world and currently serves over 550 communities in North America.
What is the beneﬁt of the merger for customers?
By bringing together the two world leaders in water management and environmental services, this merger will allow Veolia to leverage the combined human, technical and technological capital to better serve local customers and help guarantee a sustainable future across North America. The combined experience and expertise of Veolia and SUEZ will strengthen our ability to provide solutions to operational and environmental challenges for our customers across North America. It will allow us to invest more, to innovate and to invent more, all with the goal of guaranteeing a more sustainable future for the communities in which we operate.
What will the company name be?
In North America, SUEZ will become Veolia.
Will my water service change? Will someone new provide my water service?
While Veolia is always interested in attracting new talent, generally the same dedicated, local staff will continue to work hard to deliver high-quality water to you daily.
Will my rates change?
No. Your rate for water service will remain the same.There are no changes to rates as a result of the merger.
Will there be changes in the way I pay my bill or contact you?
You will continue to pay your bill in exactly the same way for now, whether online (at mysuezwater.com), by mail, in person (if available in your area), or by phone. Beginning in March 2022, our email addresses will change, so you will receive emails from Veolia.com (although we will still get emails sent to the old Suez.com addresses).
After the transition to Veolia (expected in the second quarter of 2022):
What stays the same:
● Your account number.
What will change:
● Our website url for online payments.
Will ﬁnancial assistance programs remain after the companies are combined?
Veolia will actively provide financial assistance programs for customers in need.
Will Veolia play an active role in community activities?
Veolia will be active in the communities it serves and will continue to make investments through partnerships. In many communities that will mean an increase in investments.
Still have questions?
Visit mysuezwater.com/merger or see us on social media.
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