NJ Transit Announces New Customer Information Technology

NJ TRANSIT EXPANDS CUSTOMER COMMUNICATIONS WITH NEW ALEXA SKILL TECHNOLOGY

Customers Can Receive Real-Time Train Schedule Information From Amazon Alexa Using Simple Voice Commands

NEWARK, NJ — NJ TRANSIT has developed and patented new leading technology that will make it quicker and easier for customers to get the service information they need. NJ TRANSIT’s new Alexa skill allows customers with Amazon Alexa enabled devices to use the convenience of on-demand voice technology to access rail information.

“This new innovation is another sign of how we are modernizing the company top to bottom and making it easier for customers to access the critical service information they need, when they need it,” said NJ TRANSIT President & CEO Kevin Corbett. “We will continue to look for ways to leverage technology to enhance communication to ensure our customers always have the latest transit information available.”

NJ TRANSIT’s Alexa Skill allows customers to use their voice to request real-time rail information as well as receive transit alerts from Amazon devices. This provides customers easy access to information which is important to them and allows them to plan their travel without having to look up schedule information on their phone or computer.

Alexa Skill provides:

  • Trip Planning Capability
  • Arrival/Departure Information
  • Service Disruptions/Delay Information

To activate the skill, customers should go to their Alexa app, and under the “More” menu, select “Skills & Games” then search for New Jersey Transit.  Customers can refer to njtransit.com/alexa for more information.

The introduction of NJ TRANSIT’s Alexa skill builds on NJ TRANSIT’s ongoing efforts to increase access to transit information, making it conveniently available for customers on their preferred communication channels. Customers can obtain the latest updates and service information in a variety of ways, including push notifications on the NJ TRANSIT mobile app, social media via Twitter on individual line accounts, and text message and email alerts via MyTransit. Customers can visit njtransit.com/mytransit to sign up for alerts. 

About NJ TRANSIT

NJ TRANSIT is the nation’s largest statewide public transportation system providing more than 925,000 weekday trips on 253 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 166 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.

This document and others are available for translation on njtransit.com.